Privacy Policy
Version 1.0 · August 2026
Jo Guard Heritage is committed to protecting your privacy and handling your personal information with care, transparency and respect. This Privacy Policy explains what personal information is collected, how it is used, who it may be shared with, and your rights in relation to it.
This Privacy Policy is issued by Jo Guard Heritage, ABN 38 960 568 482 (referred to in this policy as ‘Jo Guard Heritage’, ‘we’, ‘us’, or ‘our’).
We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or contacting us to enquire about or engage our heritage consultancy services, you agree to the terms of this Privacy Policy.
Contents
1. Who We Are and How to Contact Us
Jo Guard Heritage is an independent heritage consultancy based in Victoria, Australia, providing heritage advice, permit and planning support, and statements of heritage impact to owners, councils, and other decision-makers.
For all privacy-related enquiries, requests, and complaints, please contact us at:
- Email: joguardheritage@gmail.com
- Website: joguardheritage.com.au
We will respond to all privacy enquiries within 30 days of receipt.
2. What Personal Information We Collect
2.1 Information you provide directly
We collect personal information that you provide to us directly, including when you:
- Contact us by email or through our website
- Engage us to provide heritage consultancy services
- Correspond with us in relation to a project, permit, or planning matter
The types of personal information we collect include:
- Your name and email address
- Your phone number, where provided
- Details of your property or project, and any other information you choose to share with us in the course of a consultation or engagement
2.2 Information collected automatically
When you visit our website, we may collect certain information automatically, including your approximate location, browser type, and pages visited, via Google Analytics. This information is used for website analytics purposes only, to understand how our website is used and to improve it over time.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiry and provide heritage consultancy advice or services you have requested
- To manage and deliver a project or engagement
- To communicate with you about your enquiry or project
- To understand how our website is used and improve it
- To comply with our legal obligations
We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, without your consent.
We do not send marketing emails or newsletters, and you will not be added to any mailing list simply by contacting us.
4. Who We Share Your Information With
4.1 Third party platforms
We use the following third-party platforms as part of operating our website. Your information may be processed by these platforms as follows:
- Google Analytics — used to understand website traffic and usage. Privacy policy available at policies.google.com/privacy
- GitHub Pages — our website hosting provider. Privacy policy available at docs.github.com/site-policy
- Gmail — used for email correspondence. Privacy policy available at policies.google.com/privacy
Each of these platforms operates under its own privacy policy. We encourage you to review these if you have concerns about how they handle data.
4.2 When we are required by law
We may disclose your personal information if required to do so by law, or in response to a valid legal request from a government authority or court.
4.3 We do not sell your data
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
5. How We Store and Protect Your Information
Correspondence and project-related information is stored securely in our own email and file storage systems. We do not process or store any payment card information, as we do not currently take payment through our website.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
If you believe your personal information has been compromised, please contact us immediately at joguardheritage@gmail.com.
6. Your Rights
6.1 Access and correction
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date. To make an access or correction request, please contact us at joguardheritage@gmail.com. We will respond within 30 days.
6.2 Deletion
You may request that we delete your personal information. We will action deletion requests promptly, where we are not required to retain your information by law or for legitimate business purposes, such as maintaining records relating to a completed project.
6.3 Complaints
If you believe we have mishandled your personal information or breached your privacy rights, please contact us first at joguardheritage@gmail.com. We take all complaints seriously and will respond within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
7. Overseas Disclosure
Some of the third-party platforms we use, including Google Analytics, Gmail, and GitHub Pages, may store or process data on servers located outside Australia, including in the United States.
Where your personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a way that is consistent with the Australian Privacy Principles. By using our website, you consent to your information being transferred to and processed in countries outside Australia.
8. Cookies and Website Analytics
Our website uses Google Analytics, which may use cookies and similar tracking technologies to collect information about how our website is used, including pages visited, time spent on the site, and how you arrived at our website.
You can control cookie settings through your browser. Disabling cookies may affect the functionality of some parts of our website.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the version number and date at the top of this policy.
We encourage you to review this policy periodically. Continued use of our website following an update constitutes your acceptance of the updated policy.
Jo Guard Heritage
ABN 38 960 568 482
Version 1.0 · August 2026 · joguardheritage.com.au